Store: Maisonxen
Address: Via Portuense 1532, 00148 Ponte Galeria Rome, Italy
Email: contact@maisonxen.com
Phone: +393445763009
Full Name: Michela Vellone
At Maisonxen, we’re committed to offering stylish, high-quality products. All items undergo quality checks before shipment. This Warranty Policy explains what is covered, what is not covered, and how to request support.
1. Warranty Coverage
All products are protected by a 30-day quality assurance warranty from the date of delivery.
This warranty covers:
- Manufacturing defects
- Seam or stitching issues
- Faulty or detached buttons, clasps, or zippers
- Fabric defects present upon arrival
- Incorrect item, color, or size received
- Damage caused during shipping
If any of these issues occur, we will replace the item or provide a refund.
2. What the Warranty Does NOT Cover
The following issues are not covered under warranty:
- Normal wear and tear
- Damage caused by washing, drying, or ironing
- Shrinkage, fading, stretching, or fabric wear due to use
- Makeup, deodorant, perfume, or other stains
- Accidental damage (tears, cuts, burns, pulled threads, etc.)
- Damage from misuse or alteration of the product
- Items returned with odors (smoke, perfume, detergent, etc.)
- Final sale items (if applicable)
These are not considered manufacturing defects.
3. How to File a Warranty Claim
To submit a claim, email us at contact@maisonxen.com with:
- Your order number
- Clear photos or videos showing the defect
- A short explanation of the issue
Our team will review your claim within 24–48 hours.
4. Approved Warranty Solutions
If your claim is approved, you may choose:
- A free replacement (same item/size/color if available)
- A full refund to your original payment method
- Store credit for future purchases
All shipping costs for approved warranty cases are covered by us.
5. Warranty Timeframe
Warranty claims must be made within 30 days after delivery.
Claims submitted after this period may not qualify.
6. Customer Support
Our support team is available 24/7 for warranty, return, or product questions.
Contact us anytime at contact@maisonxen.com.