Terms of service
Store: Maisonxen
Address: Via Portuense 1532, 00148 Roma (RM), Italy
Email: contact@maisonxen.com
Phone: +393445763009
Full Name: Michela Vellone
Welcome to Maisonxen. By visiting our website or making a purchase, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site or placing an order.
1. Overview
This website is operated by Maisonxen. Throughout the site, the terms “we”, “us”, and “our” refer to Maisonxen. By accessing or purchasing from our website, you engage in our “Service” and agree to be bound by these Terms of Service, including all additional terms and policies referenced herein.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or have provided consent for your minor dependents to use this site. You must not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions across various networks. Credit card information is always encrypted during transfer over networks.
4. Products and Pricing
All prices are displayed in euros (€) and include VAT unless otherwise stated. We reserve the right to modify or discontinue products, prices, or offers without prior notice. While we strive for accuracy, product descriptions or images may contain minor inaccuracies or color variations due to lighting or screen settings.
5. Orders and Payments
When placing an order, you agree that all information provided is accurate and complete. Payments are securely processed through trusted third-party providers. We do not store your payment details. We reserve the right to cancel or limit orders if we suspect fraud, unauthorized transactions, or unusual purchasing patterns.
6. Shipping and Delivery
- Processing time: Orders are processed within 24–48 hours after payment confirmation.
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Delivery time:
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
- Shipping cost: Free for orders over €30.
Once your order has been shipped, you will receive an email with your tracking details.
7. Returns and Refunds
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
8. Accuracy of Information
We do our best to ensure that the information on our site is accurate and up to date. However, we are not responsible for errors, inaccuracies, or omissions in product descriptions, pricing, or promotions.
9. Intellectual Property
All content on this site — including logos, images, graphics, and text — is the property of Maisonxen or its licensors. You may not copy, reproduce, distribute, or exploit any part of the site without prior written permission.
10. Third-Party Services
Certain products or services available through our site may involve third-party providers (e.g., payment processors, shipping companies). While we work only with trusted partners, we are not responsible for third-party actions.
11. Limitation of Liability
To the maximum extent permitted by law, Maisonxen shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or website. In no case shall our total liability exceed the amount paid for your order.
12. Governing Law
These Terms of Service and any separate agreements shall be governed and construed in accordance with the laws of Italy, without regard to conflict of law provisions.
13. Contact Information
Questions about the Terms of Service should be sent to:
contact@maisonxen.com